Toreto Car Tech Return & Replacement Policy

At Toreto Car Tech, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you can request a return or replacement within 2 days of delivery under the following terms and conditions:

Terms & Conditions:

1. Eligible Reasons for Returns / Refunds:

• Wrong Item Received

• Manufacturing Defects

• Quantity Mismatch

• Product Description Mismatch

2. Eligible Reasons for Replacements:

• Replacements are available for selected products only. Requests must be raised within 2 days of delivery.

3. Timeframe:

• Returns and replacement requests must be submitted within 2 days from the delivery date.

4. Usage:

• Products must be trial-tested only and not used regularly.

5. Supporting Documents:

• Real-time photographs and video snippets showing the issue must be provided within the 2-day return or replacement window to assess your request.

6. Quality Check:

• All replacements or refunds will only be processed after the product is returned and passes our quality check.

7. Non-Eligible Returns:

• Products that are damaged or torn after being removed from the packaging.

• Returns where customers no longer want the product, despite it matching the description, will not be accepted.

8. Empty Box / Missing Items:

• Cases of missing items or empty boxes must be reported within 24 hours of delivery. Toreto Car Tech reserves the right to reject complaints filed beyond this period.

Return & Replacement Procedure:

For all returns or replacements, please contact us on:

• Toll-Free Helpline No.: 1800 121 7673 (Mon-Fri, 11:00 AM – 6:00 PM)

• Email: help@toreto.in

Provide a valid reason for your return or replacement and include a copy of the original invoice in the package.

Note: Toreto Car Tech reserves the right to accept or reject any return or replacement request based on the evidence and documents provided by the customer.